Is there access for wheelchair users?

You will be able to reach the main entrance of the Palace on Piazza Duomo completely independently.

Signal your arrival to the Palazzo Reale’s security staff – first door on the left beyond the courtyard – who will take you to the lift.

During your visit you will find no difficulty in visiting all the exhibition rooms and reaching the available toilets.

How long should I spend in the exhibition?

We recommend allowing 1 – 1.5 hours to explore the exhibition.

Who can book Milano Museo Card tickets?

The Milano Museo Card is an open-date nominative subscription with free entry to all the Civic Museums of Milan. The Milano Museo Card entitles you to free entry to the Heart to the Hands: Dolce & Gabbana exhibition.

The reduction offered cannot be combined with any other reduction on tickets.

For further informations visit Milano Museo Card.

Who can book reduced €15 tickets?

Groups of minimum 15 and maximum 25 people, visitors aged 6 to 26 year-old, visitors over 65 year-old, Touring Club members with card, FAI members with card, ticket holders participating in the “Monday Museums” initiative (Museo Poldi Pezzoli / Museo Teatrale La Scala), military, off-duty law enforcement, teachers, other partner categories.

Who can book reduced €12 tickets?

Holders of the Lombardia Museums Subscription, Orticola Members (card valid for the current year), Students (maximum age 25 year-old), Disabled People with less than 100% disability.

Who can book special reduced €8 tickets?

School groups (not universities); groups organized directly by the Touring Club or FAI (the pre-sale fee must not be applied); employees of the Municipality of Milan (upon presentation of the badge – only one guest is entitled to the reduced price 13,00 €); Civil Service volunteers working in the Municipality of Milan (upon presentation of the identification card); non-accredited journalists with an OdG card bearing the current year stamp.

What are the gift shop opening hours?

The shop hours follow the opening hours of the Palazzo Reale, Tuesday to Sunday from 10 am to 7.30 pm, and open late Thursday until 10.30 pm. The exhibition and gift shop are closed on Mondays.

Does my visit have a time limit?

The visit to the exhibition has no time limit. We’d recommend leaving around 1 hour to experience the exhibition. The average duration of a visit is about 50 minutes.

Will there be security checks on arrival?

There will be no security checks on entry. However, the staff in charge will be able to request possible checks and refuse entry if they believe that dangerous objects have been brought in or inappropriate behaviour is being conducted within the exhibition spaces.

Can I bring a large bag or a suitcase?

Unfortunately, the Palazzo Reale cloakroom is not equipped to store suitcases or large objects. In addition, any bulky objects such as motorbike helmets or any large bags will have to be left in storage while visiting the exhibition.

Can I bring my camera into the exhibition?

You may bring your own camera into the exhibition and take photographs in all areas except those marked as prohibited. It is not permitted to use a tripod inside the exhibition. Specific accreditation is required for any professional shooting.

Will there be special events?

There will be dedicated and exclusive events during the months of the exhibition. Please refer to the exhibition website for any special details or access.

Will I be admitted if I arrive late to the exhibition?

Yes, but you may be subject to additional delays. It is at the discretion of the ticket office staff to determine the most appropriate time to authorise entry when it occurs outside the time slot chosen at the time of purchase.

I can’t find my tickets, how can I get them back?

Unfortunately, without a ticket you are not allowed to enter the exhibition. Please keep your tickets safe after purchasing them.

Is there a cloakroom?

There is a cloakroom service on each floor of the Palazzo Reale where visitors must store helmets, backpacks, bulky bags and umbrellas. Coats or other personal clothing are not required to be stored.

For reasons of space, the cloakroom cannot accommodate suitcases, bulky luggage, scooters and folding bicycles, which cannot under any circumstances be taken into the rooms for security reasons.

Can I book group tickets?

To book groups and schools, please email: [email protected]

or contact the Booking Center(Monday to Friday from 9.30am – 6.00pm) on Tel. 02-33020036.

What are the exhibition opening hours?

The exhibition is open Tuesday – Sunday, 10am – 7.30pm. On Thursdays, the exhibition is open late until 10.30pm. The exhibition is closed on Mondays.Ticket offices at the Palazzo Reale are open during opening hours.

Last admission is one hour before closing time.

The Palazzo Reale is open as normal on the following public holidays: 31 March, 1 and 25 April, 1 May and 2 June.

 

Can I access the bookshop without entering the exhibition?

The temporary bookshop of the exhibition is located at the end of the exhibition route and open to everyone, even those who do not wish to visit the exhibition.

Does the exhibition route include stairs?

Yes, if you are unable to access the exhibition stairs leading to the entrance of the exhibition route, please report your arrival to the custodian staff – first door on the left beyond the courtyard – who will accompany you to the lift.

What are the best days and times to avoid waiting or crowding in the halls?

To access the Palazzo Reale without long waits, booking is strongly recommended. Purchasing tickets on site may create long waits in order to respect the security capacities of the rooms.

Is there priority access for people with disabilities?

Visitors with mobility disabilities and pregnant women are granted priority access (in skip-the-line mode). In both cases, the right is extended to one accompanying person.

Is it possible to hire a wheelchair?

Report your arrival to the security staff of the Royal Palace – first door on the left beyond the courtyard – who will be able to provide you with a wheelchair. A member of staff will escort you to the lift leading to the first floor. An identity document is required to hold your booking for the duration of your visit.

Can I reserve a wheelchair?

It is not possible to reserve a wheelchair in advance.

Are there reduced tickets for visitors with disabilities?

Visitors with disabilities are entitled to a reduced ticket of €10, including an audioguide (where applicable). On arrival you may be asked to show a report according to Law 104/92 or, for foreign visitors, equivalent certification.

Disabled visitors with a 100% disability are entitled to enter free of charge. Free admission is extended to accompanying persons with disabilities who are not self-sufficient and extends to the right to avoid the queue.

Is admission free on the first Sunday of the month?

No, From the Heart to the Hands: Dolce & Gabbana is hosted inside the Palazzo Reale, which does not participate in this initiative, as it is not a museum and doesn’t have a permanent collection – but functions as an exhibition space for temporary exhibitions.

Can I come with my pet?

No, the exhibition follows the rules of the Palazzo Reale for which it is forbidden to be accompanied by animals of any size or kind.

Who should I contact for information about the Palazzo Reale?

Mail: [email protected]
Phone: +39 02 88 44 5181 Monday to Friday 9am – 4pm

Who should I contact for press information about the exhibition?

PCM Studio di Paola C. Manfredi
[email protected]
Federica Farci | [email protected] | +39 342 051 5787 Francesca Ceriani | [email protected] | +39 340 918 2004

Dolce&Gabbana
[email protected]
Giulia Piacentini | [email protected] Fabrizio Vaccari | [email protected]

Is it mandatory to book a ticket in advance?

Advance booking is not mandatory for access to the exhibition, but strongly recommended to avoid waiting. On busy days such as Saturdays, Sundays and public holidays, entry cannot be guaranteed to visitors looking to book on arrival. Ticket offices at the Royal Palace are open during opening hours.

Reservation is always mandatory for group bookings.

Is advance booking mandatory?

Advance booking is not mandatory for access to the exhibition, but strongly recommended to avoid waiting. On busy days such as Saturdays, Sundays and public holidays, entry cannot be guaranteed to visitors looking to book on arrival. Ticket offices at the Palazzo Reale are open during opening hours.

Reservation is always mandatory for group bookings.

Can I reschedule my booking?

Unfortunately it is not possible to reschedule your booking once you have made your choice.

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